Returns

Information for consumers about the right to withdraw from a contract concluded at a distance

Being a consumer, you have the right to withdraw from a contract concluded in the Online Store within 14 days without giving any reason. The deadline for withdrawal expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by snail mail or e-mail). You can send your statement, for example:

- in writing to the address: Ivel Electronics Sp. z o. o., Ks. Brzóski 5 Street, 42-202 Częstochowa;
- in electronic form via e-mail to: ivel@ivel.pl;

A sample withdrawal form is included in Appendix No. 2 to the Consumer Rights Act and is additionally available here here.
You may use the sample withdrawal form, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the delivery method chosen by you other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item or until you provide us with proof of its return, whichever event occurs first.

If you have received the item, please send it back or forward it to us at the following address: Ks. Brzóski 5 Street, 42-202 Czestochowa, immediately and in any case no later than 14 days from the day on which you informed us about withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the item. You will be liable only for any diminution in the value of the thing resulting from using it in a manner other than necessary to ascertain the nature, characteristics and functioning of the thing.