Technical support service - 30 minutes

Ivel - Technical service in 30 minutes

Phone service:

We understand that our customers may need professional help and technical support. That's why we are very pleased to introduce our telephone service - dedicated expert help for just one phone call.

Free start-up period:

Every customer is valuable to us, so we want to give you the best possible experience with our products. When you purchase any product from our store, you get 3 months of phone service absolutely free! This special offer gives you access to unlimited telephone technical support at no extra charge, giving you the comfort and reassurance that expert help is at your fingertips when you need it.

How does it work after three months?

After three months, you can continue to enjoy this unique service. As part of the phone service, our qualified service team is available to answer all your questions and solve any technical problems. This service is available at a cost of PLN 60 for every 30 minutes of consultation started.

Always at your service

Our specialists are available at convenient hours to provide you with support when you need it. With our service, you not only receive fast and professional assistance, but also peace of mind knowing that any technical issue can be resolved efficiently.

How to use the service?

Taking advantage of our telephone service is quick and easy. Follow the steps below to schedule a call with our expert:

1. go to the Site:

Start the process by visiting our support site: help.ivel.co.uk. The site is accessible and easy to use, regardless of the device you are using.

2 Schedule a Call:

In the reservation system, select a convenient date and time for your phone call. The calendar on our site will show available time slots, so you can choose the one that best fits your schedule.

3 Prepare your receipt/invoice number:

The site will ask you to fill in a field with your receipt or invoice number. You will receive this number by purchasing the service on this page. It will then be sent to the email inbox provided.

4 Provide contact information:

In order for us to be able to answer your questions and customize our services to meet your individual needs, please provide some relevant information.

5. Prepare for the Interview:

Before your scheduled interview, prepare all questions and information about the problems you have encountered. It may also be helpful if you will be at the computer or device affected so that you can follow our technician's instructions on the fly.

6 Answer the Call:

Our service technician will contact you by phone at the appointed time. During the call you will be able to describe your inquiries or problems in detail, and our expert will offer you the necessary help and support.